Ethiopian Airlines elevates passengers’ layover experience

Ethiopian Airlines elevates passengers’ layover experience

Passengers flying Ethiopian Airlines with layover between 8 and 24 hours in Addis Ababa are set to have their end-to-end layover experience transformed with the airline’s digitized transit package dubbed Feel Addis.

The enhanced service brings convenience to passengers’ fingertips allowing them to get their hotel voucher and transit visa card with their mobile devices, according to the press statement from Ethiopian Airlines.



“As an airline continuously adapting our services to the evolving needs and expectations of passengers, we always look for opportunities to enhance passengers’ end-to-end travel experience as they fly Ethiopian,” says Mr Tewolde GebreMariam, Group CEO of Ethiopian Airlines.

“Our digitized layover package, Feel Addis, is unveiled with customers’ convenience in mind. Thanks to the enhanced service, we have digitized all customer touchpoints avoiding the need to contact airport agents to process hotel voucher and transit visa of passengers with a layover of 8 hours or more in Addis Ababa,” he said.

“The launch of Feel Addis is also part of our efforts to further boost Addis Ababa’s stature as a preferred transit hub into and out of Africa by facilitating seamless endto-end experience for the travelling public.”

What passengers need to do to enjoy Feel Addis is, enter their booking code on ‘Feel Addis’ tab option to check eligibility through Ethiopian Mobile App after they are done with check-in. Once they check their eligibility for the service, passengers are required to enter their email address in the app and hit the ‘Get Voucher’ button at the bottom of their screen, the statement indicated.

The passengers will then get their hotel name with all services on offer; the boarding time for their next flight from Addis; pick-up time from their hotel to the airport; and their visa. It is to be recalled that Ethiopian has been taking different measures to enhance the transit experience of passengers including the launch of free transit tour of Addis back in January.