The secret to Ethiopian Airlines’ success

NBE Blog

By James Pearson – Ethiopian Airlines is by far Africa’s leading airline and is twice the size of number-two. It has grown faster than the rest of Africa’s top-10 put together.

It has a wildly mixed fleet, although this isn’t really surprising given the carrier’s strategy. What has driven its success? Ethiopian Airlines grew extremely quickly between 2011 and 2019, with the full-service carrier more than doubling in size. It added nearly 15 million seats – over five million more than all of the others in the top-10 combined.



It cemented its position as Africa’s leading airline, helped by significant cuts at others, notably South African Airways because of its continued major challenges, and generally minimal growth across the board.

Ethiopian Airlines ended 2019 with 26.8 million seats – over twice as many as for number-two, EgyptAir. Despite being 100% government-owned, Ethiopian largely owes its success to:
• The government letting it operate commercially (very unusual in Africa)
• The effectiveness of its management (unusual in Africa)
• Its geographic position
• Lack of suitable competitors, especially for intra-Africa
• Generally strict approach of keeping competitors out

Extremely mixed fleet
Ethiopian Airlines has an extremely mixed fleet. According to the airline, it currently has 128 aircraft:
• 28 Dash-8-400s
• 19 B787-8s
• 18 B737-800s
• 16 A350-900s
• 10 B737-700s
• Eight B787-9s
• Four B777-300ERs
• Four B737 MAX 8s (grounded)
• Six B777-200LRs
• Three B767-300ERs

And on the freight side:
• 10 B777-200Fs
• Two B737-800Fs

It also has a further 41 on order across B737 MAXs, A350-900s, B787-9s, and Dash-8-400s. Its new aircraft should help to somewhat rationalize its fleet, but don’t expect many changes. Ethiopian Airlines’ highly complex fleet is often the case for hub-and-spoke operators with many different sector lengths and widely varying levels of demand on its routes.



Enormously about connections
Ethiopian Airlines is a highly-coordinated hub carrier that uses its wellpositioned Addis Ababa hub to target growing and increasingly important
markets. It mainly focuses on connecting the Middle East, Asia, Europe, and North America with East, South, Central, and West Africa, along with
connecting:

• Major cities in East and Southern Africa with North, Central, and West
Africa
• North and Central Africa to East, West, and Southern Africa
• Sao Paulo, Brazil, to Asia generally and China in particular

For this, it has two real waves of international flights each day, as shown below, with the arrivals and departure banks of each having a broadly different direction of flights.

Two main waves, but a third growing
The arrivals bank in wave one, from around 05:00 to 08:00, involves arrivals from across:
• Europe
• The Middle East
• Asia
• North America
• Various cities in Central, North, East, and Southern Africa

Aircraft then depart across Africa between 08:00-10:00. Aircraft on long dayreturn flights, such as to Cape Town, naturally leave earlier in the departure bank, in this case at 08:15. They then arrive back later in the next main arrivals wave, in Cape Town’s case at 22:00.

The flights in the departure bank of wave one form the arrivals bank of wave two, which is almost fully 19:00-21:00 but extending to 22:00.

The departures bank of wave two is primarily 22:00-00:30, which sees aircraft depart to:
• The Middle East
• Europe
• Asia
• North America
• Some major cities in North, Central, Eastern, and Southern Africa

Then they return to form the arrivals of wave one, although this shows a problem from having only two main waves. To maximize feed, aircraft can be
on the ground at their destination for many hours, such as Manchester: arriving at 06:20 and departing at 20:30.

Ethiopian’s fleet not too surprising
Many hub-and-spoke operators – and full-service carriers generally – have often asked ‘what aircraft do we need to operate X route?’ In contrast, lowcost carriers have asked, ‘I have Y aircraft, so where can I fly them?’ This is clearly seen at Ethiopian Airlines.

Of course, greater fleet complexity, while more costly, also enables greater right-sizing between demand and supply to ensure an efficient aircraft is used.

This goes to the heart of the hub-and-spoke model. As connectivity and demand increase, both from passengers and freight, more and more city-pairs
should be able to use larger and more cost-efficient aircraft. This is strongly demonstrated with Ethiopian Airlines, with 75% of its seats and
half of its flights this summer by widebodies.