In alignment with the company’s, ‘Closer to Customer’ strategy aimed at strengthening and enhancing relationships with its customers, Canon today opens the first of its kind Contact Center in Egypt.
The Call Center will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon Central and North Africa; Customer support will be provided by highly skilled and experienced representatives, according to the information from the company.
“The centre is the first of its kind for Canon Central & North Africa and aligns with its ‘Closer to Customer’ strategy aimed at strengthening and enhancing relationships with its customers & partners making it easier to gain access to information on Canon’s brand, products, services, and channels,” the company said.
Canon Contact Centre will elevate the overall customer experience by fostering seamless and efficient interactions, while also surpassing their expectations and fulfilling their demands. Serving as a seamless hub of information exchange, this centre ensures patrons receive enhanced reliability through adept and experienced representatives. Moreover, customers can expect swift query resolutions, thanks to the expert training that enables representatives to promptly identify and address their needs.
The feedback received from the Contact Centre will be diligently and effectively addressed, ensuring an enhanced product and service offering for our valued customers.
Embarking on a visionary journey, Canon sets forth with its one-of-a-kind Contact Centre in Egypt, resolutely echoing its ‘Closer to Customer’ strategy while paving the way for local talent’s growth. “This ground-breaking initiative eliminates any barriers that might distance the company from its valued customers,” says Somesh Adukia, Managing Director of Canon Central and North Africa.
“This unprecedented endeavour offers a perfect combination of opportunities for both Canon’s existing network and the aspiring young population seeking employment in Egypt, setting it apart from any other African country. The pride in starting this venture in Egypt is immeasurable. Positioned as the kingpin of communication, the Contact Centre promises the pinnacle of customer experience forging an unprecedented bond between Canon and its customers.”
“We find ourselves at a monumental juncture in our journey, as this project’s inception signifies a transformative milestone. Our resolute commitment is to deliver unparalleled experiences and unwavering support to every individual who chooses to partake in this expedition with us. The cutting-edge contact center redefines customer interaction, seamlessly weaving efficiency into every engagement and facilitating effortless access to a comprehensive repository of information spanning Canon’s diverse products, services, and channels,” says Tushar Vaishnavi, Strategic Planning Director, Canon Central & North Africa.
“Anchored by the principles of sustainability and social responsibility, this initiative not only promises to usher in new dimensions of employment opportunities but also to nurture the skills of successful candidates. As we embark on this endeavour, our dedication remains steadfast—to craft a future in which excellence is fused with empowerment.”
The Canon Contact Center is a testament to Canon’s commitment to excellence in customer service and satisfaction. In launching this initiative, Canon solidifies its position as a leader in customer-centric solutions, fostering stronger connections with its valued customers. It is indicated that the Canon Contact Centre is currently exclusive only to Egypt.
Canon Central and North Africa (CCNA) (www.Canon-CNA.com) is a division within Canon Middle East FZ LLC (CME), a subsidiary of Canon Europe. The formation of CCNA in 2016 was a strategic step that aimed to enhance Canon’s business within the Africa region – by strengthening Canon’s in-country presence and focus. CCNA also demonstrates Canon’s commitment to operating closer to its customers and meeting their demands in the rapidly evolving African market.
Canon has been represented in the African continent for more than 15 years through distributors and partners that have successfully built a solid customer base in the region. CCNA ensures the provision of high quality, technologically advanced products that meet the requirements of Africa’s rapidly evolving marketplace. With over 100 employees, CCNA manages sales and marketing activities across 44 countries in Africa.
Canon’s corporate philosophy is Kyosei – ‘living and working together for the common good’. CCNA pursues sustainable business growth, focusing on reducing its own environmental impact and supporting customers to reduce theirs using Canon’s products, solutions and services.